FAQs

What's your returns policy?

In terms of returning your order, we are unfortunately unable to offer refunds for garments. Instead, we are more than happy to offer credit notes or for you to swap garments if you choose to! If you would like to do so, please get in touch with us via our email address, enquiries@thealternativestore.net

I purchased a garment but it's the wrong size, what can I do?

Don't panic! We'll happily swap your item for the correct size, just get in touch with us either via Instagram or email or alternatively come see us in store!

Email: enquiries@thealternativestore.net

Instagram: @thealternativestore

Store Address- 121 Devonshire Street, Sheffield, S3 7SB

Can I check the status of my order?

We currently don't have an integrated user system for customers to check their order status, however, if you get in touch with us via our email enquiries@thealternativestore.net, we'll let you know how it's going!

Do you ship to my country?

We ship worldwide, so we should be able to sort you out! 

Do you have an in-person store?

We absolutely do! You can find us in Sheffield City Centre just near Devonshire Green, at 121 Devonshire Street, S3 7SB

What's the best method of getting in touch with you?

The easiest ways to get in touch with us are either through our email address (enquiries@thealternativestore.net) or via messaging us on Instagram (@thealternativestore).

Outside of those, feel free to drop by our store in person and speak to us at 121 Devonshire Street, S3 7SB.

Do you have any job availability?

For any enquiries regarding job availability, please contact us either via our email address (enquiries@thealternativestore.net) or via our Instagram (@thealternativestore) and we'll be in touch with you.

Do you have any freelance work available?

At the Alternative Store, when in need of creators we utilise local freelancers, usually for video making, modelling and photography. 

If you specialise in any of these and would like to work with us, please come and visit us in store at 121 Devonshire Street, S3 7SB